D.D. Bean & Sons
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FAQs

FAQs

We have compiled a list of common questions asked by our customers. If you have a question but don't see the answer posted here please call or e-mail us. You can also submit questions to us using the form at the bottom of the page.

» How do I place an order?
» Do you have a catalog you could send me?
» If I wish to order but do not need to set up an account, how can I pay for my order?
» What is your lead time?
» How do I schedule a warehouse pickup?

» What form should artwork be submitted in?
» What is the procedure for submitted artwork?
» What is the timeframe from my artwork submission until my order arrives?
» How can I make changes to an existing design?

-- Ask us a question --


Question:

How do I place an order?

Answer:

If you already have an account with us, there are a few ways to place your orders.

  1. Phone: call our direct customer service line at 800.366.2824
  2. Fax: Fax your orders to 603.532.6001
  3. Electronic Data lnterchange (EDI): Please call Karen Lane for more information
  4. E-mail: E-mail your orders to dellison@ddbean.com. If you do not have an account, please contact Karen Lane for more information, or you can e-mail her at klane@ddbean.com.
 

Question:

Do you have a catalog you could send me?

Answer:

No. We have two offerings: Resale and private label matches.

  1. Resale matches include advertising and non-advertising varieties.
  2. Private Label Matches are printed custom per your specifications.
 

Question:

If I wish to order but do not need to set up an account, how can I pay for my order?

Answer:

The fastest way is by Bank Check or Money Order. Sorry, we are not currently set-up for credit card purchases. Company checks will be subject to a two week clearance period.

 

Question:

What is your lead time?

Answer:

For private label (custom) orders, the lead time is 21 calendar days from order to delivery. For re-sale (stock) orders, the lead time is up to 14 days for delivery.

 

Question:

How do I schedule a warehouse pickup?

Answer:

If picking up on or after your P.O. confirmed due date call the warehouse direct. If you want to pick up early call us first for availability at 800.366.2824.

 

Question:

What form should artwork be submitted in?

Answer:

The artwork guidelines are defined in the Art Specs and Templates section of our website. Downloadable template files are available to assist customers in matchbook development.

 

Question:

What is the procedure for submitted artwork?

Answer:

Once we have received the artwork, the design is reviewed. Next, a PDF is created for customer pre-approval. Once we have received the pre-approval, a printed press proof is sent for final signed and dated written authorization.

 

Question:

What is the time frame from my artwork submission until my order arrives?

Answer:

The art approval process varies per customer and therefore is difficult to estimate. Once we have received final customer approval of design, our lead-time is three weeks from order date to delivery.

 

Question:

How can I make changes to an existing design?

Answer:

It depends on the extend of the change. Please contact us for further details.


Ask us a Question

If you have a question that isn't found on this page please e-mail us at info@ddbean.com. We will respond to your inquiry promptly.


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