We have compiled a list of common questions asked by our customers. If you have a question but don't see the answer posted here please call or e-mail us. You can also submit questions to us using the form at the bottom of the page.
Question: |
How do I place an order? |
Answer: |
If you already have an account with us, there are a few ways to place your orders.
- Phone: call our direct customer service line at 800.366.2824
- Fax: Fax your orders to 603.532.6001
- Electronic Data lnterchange (EDI): Please call Karen Lane for more information
- E-mail: E-mail your orders to dellison@ddbean.com. If you do not have an account, please contact Karen Lane for more information, or you can e-mail her at klane@ddbean.com.
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Question: |
Do you have a catalog you could send me? |
Answer: |
No. We have two offerings: Resale and private label matches.
- Resale matches include advertising and non-advertising varieties.
- Private Label Matches are printed custom per your specifications.
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Question: |
If I wish to order but do not need to set up an account, how can I pay for my order? |
Answer: |
The fastest way is by Bank Check or Money Order. Sorry, we are not currently set-up for credit card purchases. Company checks will be subject to a two week clearance period. |
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Question: |
What is your lead time? |
Answer: |
For private label (custom) orders, the lead time is 21 calendar days from order to delivery. For re-sale (stock) orders, the lead time is up to 14 days for delivery. |
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Question: |
How do I schedule a warehouse pickup? |
Answer: |
If picking up on or after your P.O. confirmed due date call the warehouse direct. If you want to pick up early call us first for availability at 800.366.2824. |
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Question: |
What form should artwork be submitted in? |
Answer: |
The artwork guidelines are defined in the Art Specs and Templates section of our website. Downloadable template files are available to assist customers in matchbook development. |
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Question: |
What is the procedure for submitted artwork? |
Answer: |
Once we have received the artwork, the design is reviewed. Next, a PDF is created for customer pre-approval. Once we have received the pre-approval, a printed press proof is sent for final signed and dated written authorization. |
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Question: |
What is the time frame from my artwork submission until my order arrives? |
Answer: |
The art approval process varies per customer and therefore is difficult to estimate. Once we have received final customer approval of design, our lead-time is three weeks from order date to delivery. |
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Question: |
How can I make changes to an existing design? |
Answer: |
It depends on the extend of the change. Please contact us for further details. |
