Customer Information

Exceeding Your Expectations

We value our relationships with our customers and distributors, and honor that by
providing you with superior customer service. Exceeding your expectations.
  • Order Accuracy
  • Customer Responsiveness
  • On Time Delivery

Our Lead Time Policy

Stock Items:

The resale match category includes two designs – Plain White and Thank You. The lead-time for stock items is 14 days from order confirmation to delivery.

Private Label or Custom Items:

Please allow 21 days from order confirmation to delivery, for all private label and custom orders. Reorders may be shipped sooner.

Placing an Order


For fastest confirmation, please email


Many customers find EDI efficient. We are happy to set you up, send an email with your interest.


We always love to hear from our customers, so please continue to call your orders in (800) 326- 8311.


Our fax machine is ready to take your orders (603) 532-6001.

For New Customers:

Visit our Information Center for New Customer Forms.

D.D. Bean Family of Companies

    A Good Match for a Good Cause
    A Good Match for Good Fun
    A Good Match for the Planet
  • Great Products, Great Value
    Custom Matches, Coasters, and More!
  • Serving the Canadian Market
    Quality Consumer Products