Customer Information

Exceeding Your Expectations

We value our relationships with our customers and distributors, and honor that by
providing you with superior customer service. Exceeding your expectations.
  • Order Accuracy
  • Customer Responsiveness
  • On Time Delivery

Our Lead Time Policy

Stock Items:

The resale match category includes two designs – Plain White and Thank You. The lead-time for stock items is 14 days from order confirmation to delivery.

Private Label or Custom Items:

Please allow 21 days from order confirmation to delivery, for all private label and custom orders. Reorders may be shipped sooner.

Placing an Order

Email:

For fastest confirmation, please email orders@ddbean.com.

EDI:

Many customers find EDI efficient. We are happy to set you up, send an email with your interest.

Phone:

We always love to hear from our customers, so please continue to call your orders in (800) 326- 8311.

Fax:

Our fax machine is ready to take your orders (603) 532-6001.

For New Customers:

Visit our Information Center for New Customer Forms.

D.D. Bean Family of Companies

  • FIND THE BEST MATCH FOR YOU!
    A Good Match for a Good Cause
    A Good Match for Good Fun
    A Good Match for the Planet
  • Great Products, Great Value
    Custom Matches, Coasters, and More!
  • Serving the Canadian Market
    Quality Consumer Products